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Plus how 'death of a chatbot' can impact robotics companies, and retail robotics seems to be crossing the chasm

Feb 18, 2024

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Image by Anastasia Nastenko at ArtStation

Let’s get over the schadenfreude or secret glee in watching AI ‘agents’ making stupid mistakes. Gary Marcus just picked up on the fundamentals based on the ArsTechnica report of the judgement rendered on Friday 2/16/24 holding Air Canada liable for promised made by its customer service chatbot.

Marcus on AI

Death of a Chatbot, body blow to an industry

Breaking news: In the tech industry, this should be the top story. In brief, an Air Canada chatbot confabulated (“hallucinated”) an answer – telling a customer that bereavement trips would be refunded. The customer kept a screenshot, and demanded the refund that had been promised…

7 months ago · 81 likes · 43 comments · Gary Marcus

Any AI being used …

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